Instant Solutions to Your Information Technology Problems! IT Governance: Policies & Procedures, 2013 Edition by Michael Wallace, Larry Webber List Price: $275.00   Eligible for Free Standard Shipping on U.S. Prepaid Orders Imprint: Aspen Publishers ISBN: 9781454810421 Format: Paperback Publication Cycle: Published annually Last Updated: 9/10/2012 Automatic Supplementation More Info. Available: Item ships in 3-5 Business Days

IT Governance Policies and Procedures, 2013 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. IT Governance Policies and Procedures provides fingertip access to the information you need on: Policy and planning Documentation Systems analysis and design And more! IT Governance Policies and Procedures, 2013 Edition has been updated to include: A new chapter covering service level agreements Updated information and new policy covering Agile project management Updated information on managing mobile devices such as tablets and smartphones New policies for managing user devices including "bring your own device" policy, flash drive usage, and loaning out hardware for temporary use New information and policy for managing the use of public and private "app stores" for downloading software on mobile devices such as tablets and smartphones The latest best practices for relocating your technology infrastructure when moving departments or your entire organization New information on measuring the effectiveness of your training programs Updated information and policy for managing IT training And much more! View the Highlights for this title. 1. IT GOVERNANCE: ALIGNING IT WITH THE BUSINESS IT Governance Models IT Strategic Planning Process 2. BUSINESS PROCESS MANAGEMENT Building Your BPM Program Process Analysis Tools Simplifying a Process Is Modeling Software the Answer? 3. ITIL: MEETING THE NEEDS OF BUSINESS ITIL's Five Books ITIL Service Operation ITIL Service Delivery ITIL Certification ITIL as an Official Standard Implementing ITIL 4. COBIT: MEETING OBJECTIVES The Parts of COBIT COBIT Framework Implementing COBIT 5. IT QUALITY MANAGEMENT: THE KEY TO PREDICTABLE RESULTS Start with a Quality Management Plan Quality Assurance or Quality Control Continuous Improvement Major Quality Techniques 6. POLICIES AND PROCEDURES: SETTING THE FRAMEWORK Organizing a Manual Setting the Standards for Responsibilities IT Policy Approval Process 7. BUSINESS IMPACT ANALYSIS: MEASURING RISK Managing a Business Impact Analysis (BIA) BIA Data Collection Process Crunching the Data BIA Results and the IT Department Updates 8. BUSINESS CONTINUITY PLANNING: STAYING IN BUSINESS Prepare to Plan Business Continuity Planning Basics Planning - The Next Step Writing a Plan Sources of Additional Information 9. IT AUDITS: STAYING IN COMPLIANCE IT Management Audit IT Legal Mandates and Records Retention Resource Management Programming Activities Control Computer Operations Data Networks Disaster Recovery/Contingency Planning Workstation Audit Issues Strategies for Surviving an Audit 10. RISK MANAGEMENT: MANAGING THE UNEXPECTED Risk Management Is a Process Why Risk Management Fails Business Continuity Planning as a Mitigation Technique Implementing IT Risk Management Process Resilience Through Risk Management 11. HUMAN RESOURCES: IT'S POOREST MANAGED ASSET Recruiting, Reassignments, and Promotions New Employee Orientation Performance Review Employee Development Managing IT Training Employee Communications Employee Burnout IT Employee Productivity Nontraditional Working Arrangements 12. VIRTUAL TEAMS: REMOTE CONTROL MANAGEMENT The Virtual Company Becoming a Virtual Worker Virtual Workforce Strategy Leading a Virtual Team 13. REQUIREMENTS ANALYSIS: PLANNING FOR SUCCESS Stakeholders Hold the Answers Describing a Requirement Assembling Specifications Stakeholders Interviews Validating Project Requirements IT Special Teams Round Out the Specs Modeling Your Requirements 14. PROJECT MANAGEMENT: GETTING IT OUT ON TIME Project Management Fundamentals Important Elements of the Project Plan Executing the Project Project Closeout Project Management Office 15. SOFTWARE DEVELOPMENT: SOLID PRACTICES Software Development Process Programming Methodologies Programming Conventions Software Acquisition Program Testing Software Installation Program Maintenance 16. IT STAFFING: MEETING CUSTOMER SERVICE EXPECTATIONS What Is This "Thing" Called Customer Service? Components of IT Service Staffing Metrics - IT's Measures of Success Why Use a Customer Survey? Translating Requirements into a Staff Level 17. SERVICE LEVEL AGREEMENTS Types of SLA Dimensions of an SLA SLA Template Pitfalls Periodic Reviews 18. CHANGE MANAGEMENT: KEEPING EVERYTHING UP TO DATE Change Management Policy Patch Management Policy Patch Management Tools 19. THE INTERNET: MAKING IT PRODUCTIVE Methods of Internet Access Internet Security Internet Usage E-mail Usage Acceptable Use Agreement 20. WEB 2.0: THE NEXT GENERATION Collaborating Using Web 2.0 Social Networking Syndication 21. AGILE PROJECT MANAGEMENT: SOFTWARE AT THE SPEED OF BUSINESS Cultivating an Agile Culture Agile Features Agile Metrics The Agile Development Cycle 22. VENDORS: GETTING THE GOODS Vendor Management Play by the Rules Consulting and Temporary Personnel Services Requests for Proposal 23. SERVICE DESK SUPPORT: HANDLING DAY-TO-DAY HASSLES Role of the Service Desk Establishing a Service Desk The Proactive Service Desk The Service Desk in a Disaster 24. MANAGING IT ASSETS: IDENTIFY WHAT YOU HAVE Lay the Groundwork Conducting the Inventory Software Asset Management Software Assets 25. PERSONAL COMPUTERS: MANAGING USER DEVICES PC Support Manager Acquisition Procedures Operations Procedures End-User Technical Support 26. END-USER SYSTEMS: DO-IT-YOURSELF COMPUTING The Problems With End-User Computing Personal Computing vs. Corporate Computing Managing a Proactive End-User Computing Program End-User Policies 27. TECHNOLOGY RELOCATION: SUCCESSFULLY MOVING YOUR IT OPERATIONS Business Issues Relocation Process 28. COMPUTER SECURITY: PRACTICE SAFE COMPUTING People Security Process Security Legal Issues 29. DATA BACKUPS - THE KEY TO A PROMPT RECOVERY Data Recovery Data Backups - Major Responsibilities Designing for Backups Media Handling, Transportation, and Storage Workstation, Notebook PC, and Data Collection Station Backups Data Retention and Legal Mandates 30. GREEN COMPUTING: EARTH FRIENDLY IT A Time to Stop Put Energy-Hog Equipment on a Diet What Can You Do? Safe Disposal 31. OPEN SOURCE: MANAGING ISSUES Consider All of the Costs Licensing Server Systems Applications Software Pitfalls to Avoid 32. VIRTUALIZATION: OPTIMIZING RESOURCES Server Virtualization Desktop Virtualization Application Virtualization Storage Virtualization 33. CLOUD COMPUTING: INFRASTRUCTURE ALTERNATIVES Cloud Computing Cloud Computing Vendor Selection Process Cloud Computing Vendor Management 34. DOCUMENTATION: GETTING EVERYONE ON THE SAME PAGE Developing a Reference Documentation Policy Document Formats Document Management System Reference Instructions Project Documentation Systems Analysis Documentation Flowcharting Standards 35. DATA MANAGEMENT: TAKING CARE OF YOUR INFORMATION Issues Relating to Data Access to Data Protecting Employee Data 36. DOCUMENT MANAGEMENT: CAPTURING CORPORATE KNOWLEDGE Capture and Storage Retrieval and Collaboration Printing and Archiving Designing a Solution 37. IT TRAINING: BUILDING THE RIGHT SKILLS Training for Immediate Requirements Training the Crew Managing Training Privacy and Data Security Law Deskbook Lisa J. Sotto An essential compliance tool for every privacy officer and attorney involved in managing privacy and data security issues, Privacy and Data Security Law Deskbook provides the thorough, practical, sector-specific guidance that helps you meet today's challenges and minimize the risk of data breac more... 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