Customer Service Topics


Order Information

Account/Invoice Information

Other Resources

For Orders Placed via Aspenpublishers.com

We accept the following credit cards
  • Visa
  • MasterCard
  • American Express

For Orders Placed via Sales, Customer Service, or Mail

Please Note:
We cannot process your payment unless we receive your Aspen invoice or account number, so please be sure to include this on any payment sent to us.

  1. Credit card and check payments for "bill me" invoices can be mailed to

    Aspen Publishers
    Accounts Receivable
    4829 INNOVATION WAY
    CHICAGO IL 60682-0048

    Include when paying by credit card:
  • Your full name as it appears on your credit card account;
  • Your credit card number;
  • The expiration date;
  • The amount to charge, and your Aspen account number or invoice number and your signature.

Aspen accepts these credit cards:

  • Visa
  • Master Card
  • American Express

    2.  To pay by check:

  • Checks and money orders will be accepted via mail at the above address. All balances are due 30 days from receipt of the product. Please write your account and invoice number on your check.

    3. To Pay via Proforma Invoice

  • Click here to make a Proforma invoice request if your company requires them for prepayment, or to place the final order. 

    4. To pay via Wire transfers:

For wire transfer information please contact the Customer Care Department.

Call us at one of the following numbers:
North American Customers: 1-800-234-1660 (toll free)
International Customers: 1-301-698-7100 (toll number)
Hours of operation:
Monday thru Thursday: 9:00a.m. - 6:00p.m ET
Friday 9:00a.m - 5:00p.m. ET


If this information does not answer your question click here.