Whenever possible click on the underlined headers and line items to navigate the website. When you need to go back to the previous page, use the internal “Back” button located at the top right side of the page. Try not to use the “Back” button on your web browser unless there is no other option.
Your sessions will time out automatically after about 20 minutes of inactivity. If you are not actively using the website your session is timed out to ensure that only users with a password can access your account information.
To change your password, log into your account, go to the Web Profile page, and key in your new Password and Confirm Password. Click on the “Create/Update Profile” button to save your changes.
Click on any underlined column header to sort the data by that parameter. Click on the header again to toggle between ascending and descending sorts. The current sorting parameter is depicted by the symbol next to the underlined column header. A carat symbol (^) indicates that the list is sorted in ascending order. A lower case “v” indicates that the list is sorted in descending order.
Adobe Acrobat reader must be loaded on your computer to view and print PDF files.
The data entered into the 3 fields (Existing Aspen Account Number, Name, and Zip Code) must exactly match the data Aspen Publishers has in its customer database for that account number. Locate an invoice or statement from the account you are trying to link as new and click on the invoice or statement link listed under the 3 input fields. Compare your document to the illustrated example and once you locate the appropriate data for each field, input the data exactly as it is listed on your document.
The Existing Aspen Account Number that you enter must include all 10 digits. The Name that you enter must contain all of the same characters and spacing as your document. If your account Name contains an ampersand (&) you must input an ampersand (&.) However please note that the Name is not case sensitive.
The Zip Code that you enter should be the first 5 digits of the zip code only. The Plus 4 digits of the zip code are not necessary however if you enter them they will be ignored. The website will only validate against the first 5 digits entered.
If you continue to experience problems linking new accounts, please use the “click here” option to submit an inquiry to Customer Care or call 1-(877)-529-5427.
There are 2 types of accounts; Statement accounts and Delivery accounts. In our customer database all Delivery accounts are linked to a specific Statement account. For security purposes, when you register, you will not be given the option to link your additional Delivery accounts unless you start by linking your Statement account. You may always link other Statement and/or Delivery accounts by using the Link New option on the Manage Accounts page.
Highlight the text you want to move and then right click your mouse to use the Cut and Paste options.
Click on any underlined column header to sort the data by that parameter. Click on the header again to toggle between ascending and descending sorts. The current sorting parameter is depicted by the symbol next to the underlined column header. A carat symbol (^) indicates that the list is sorted in ascending order. A lower case “v” indicates that the list is sorted in descending order.
To link a new account you must enter the appropriate information into the 3 fields (Existing Aspen Account Number, Name, and Zip Code) and click on the “Next” button.
The data entered into the 3 fields (Existing Aspen Account Number, Name, and Zip Code) must exactly match the data Aspen Publishers has in its customer database for that account number. Locate an invoice or statement from the account you are trying to link as new and click on the invoice or statement link listed under the 3 input fields. Compare your document to the illustrated example and once you locate the appropriate data for each field, input the data exactly as it is listed on your document.
The Existing Aspen Account Number that you enter must include all 10 digits.
The Name that you enter must contain all of the same characters and spacing as your document. If your account Name contains an ampersand (&) you must input an ampersand (&.) However please note that the Name is not case sensitive.
The Zip Code that you enter should be the first 5 digits of the zip code only. The Plus 4 digits of the zip code are not necessary however if you enter them they will be ignored. The website will only validate against the first 5 digits entered.
If you continue to experience problems linking new accounts, please use the “click here” option to submit an inquiry to Customer Care or call 1-(877)-529-5427.
Your accounts will be listed as “Inactive” until the website downloads your account information from our Customer database. This usually takes a few minutes but it can take up to 2 business days. If 2 business days have passed and the account is still listed as “Inactive” there has not been any order or open invoice activity on that account for the last 13 months.
The first account that you link will be created with an Alias of "Main”. Also, if you unlink an account and then re-link it, the account will now have an Alias of “Main”. You may change or remove this Alias on the Manage Accounts page.
Aliases allow you to organize your accounts into manageable groups. You can sort your lists by Alias to re-arrange your data into smaller, more understandable groupings. On the Invoices, Subscriptions, and Standing Order pages you can Filter your list by Alias to isolate specific account information.
If you unlink an account or change the Alias you must click on the “Save” button or your changes will be lost when you go to another page.
Highlight the text you want to move and then right click your mouse to use the Cut and Paste options.
Click on any underlined column header to sort the data by that parameter. Click on the header again to toggle between ascending and descending sorts. The current sorting parameter is depicted by the symbol next to the underlined column header. A carat symbol (^) indicates that the list is sorted in ascending order. A lower case “v” indicates that the list is sorted in descending order.
To change your password, log into your account, go to the Web Profile page, and key in your new Password and Confirm Password. Click on the “Create/Update Profile” button to save your changes.
Highlight the text you want to move and then right click your mouse to use the Cut and Paste options.
Credit card information entered into your Web Profile will pre-populate on the website when you place an order. However you may delete or change this information before submitting your order.
The website displays all open invoices and closed invoices with the last 13 months. If you need help with an invoice older than 13 months please contact Customer Care.
Adobe Acrobat reader must be loaded on your computer to view and print PDF files.
Click on the underlined invoice number to view and/or print a PDF of the invoice.
Please consult the table below for a definition of each Status.
| INVOICE STATUS | |
| DESCRIPTION | DEFINITION |
| PENDING | Your order has been received and will be processed within the next business day. |
| REVIEW | Your order has been received and is being reviewed by our order processing department. |
| PROCESSING | Your order has been received and is being processed. |
| CREDIT HOLD | Your order has been received and is being reviewed by our Finance department to examine your credit limit. |
| CLOSED | Your order has been invoiced and there is no balance due. |
| OPEN | Your order has been invoiced and is not overdue. Your payment is due 30 days after the invoice date. |
| OVERDUE | Your order has been invoiced and is now overdue. (more than 30 days past the invoice date) |
| BACKORDER | Your order has been received however it cannot be fulfilled at this time since there is no available inventory. Aspen will provide an estimated delivery date as soon as possible. |
Under the Type column, click on each underlined transaction to view more details.
The first account that you link will be created with an Alias of “Main”. Also, if you unlink an account and then re-link it, the account will now have an Alias of “Main”. You may change or remove this Alias on the Manage Accounts page.
If you wish to e-mail Customer Care about a particular transaction, click on the Inquire button to the right of that transaction. The Customer Care Inquiry form will pre-populate with data about the transaction you selected.
Click on any underlined column header to sort the data by that parameter. Click on the header again to toggle between ascending and descending sorts. The current sorting parameter is depicted by the symbol next to the underlined column header. A carat symbol (^) indicates that the list is sorted in ascending order. A lower case “v” indicates that the list is sorted in descending order.
Drop down the menu on the Account Filter and select "Main". The other filters operate in the same fashion. You may Filter your list by Account, Status, and Type.
You may sort by clicking on the underlined column headers, changing the Filters, or using the Advanced Search Criteria. All 3 of these sort options may be used at the same time. Experiment with these sorting tools before downloading.
Once you select the search criteria button and enter the text you must click on the “Go” button to perform the search.
Click on the "Reset" button to restore the list.
These 3 search options require input of the exact number. Check the data entered and make sure you click on the “Go” button to perform your search.
Please consult the table below for a definition of each Status.
| INVOICE STATUS | |
| DESCRIPTION | DEFINITION |
| PENDING | Your order has been received and will be processed within the next business day. |
| REVIEW | Your order has been received and is being reviewed by our order processing department. |
| PROCESSING | Your order has been received and is being processed. |
| CREDIT HOLD | Your order has been received and is being reviewed by our Finance department to examine your credit limit. |
| CLOSED | Your order has been invoiced and there is no balance due. |
| OPEN | Your order has been invoiced and is not overdue. Your payment is due 30 days after the invoice date. |
| OVERDUE | Your order has been invoiced and is now overdue. (more than 30 days past the invoice date) |
| BACKORDER | Your order has been received however it cannot be fulfilled at this time since there is no available inventory. Aspen will provide an estimated delivery date as soon as possible. |
If the Shipping Tracking Information is populated, click on the underlined Tracking Number to view the tracking information. Tracking information is not available for all packages.
Adobe Acrobat reader must be loaded on your computer to view and print PDF files.
Click on the underlined invoice number to view and/or print a PDF of the invoice.
Please consult the table below for a definition of each Status.
| LINE ITEM STATUS | |
| DESCRIPTION | DEFINITION |
| PENDING | Your order has been received and will be processed within the next business day. |
| UNDER REVIEW | Your order has been received and is being reviewed by our order processing department. |
| PROCESSING | Your order has been received and is being processed. |
| CREDIT HOLD | Your order has been received and is being reviewed by our Finance department to validate your credit limit. |
| INTERNATIONAL | Your order has been received and forwarded to an international location for processing. |
| INVOICED | Your order has been processed and invoiced. Check order tracker details for order tracking information. |
| BACKORDER | Your order has been received however it cannot be fulfilled at this time since there is no available inventory. Aspen will provide an estimated delivery date as soon as possible. |
| SHIPPED | Your order has been invoiced and shipped. |
| RETURNED | Aspen has processed the return of your order. |
Adobe Acrobat reader must be loaded on your computer to view and print PDF files.
Click on the icon to the right of the underlined Last Invoice number.
Click on the icon to the right of the Status to view the Subscription Renewal Information box. If the Renewal Invoice Number in the box is underlined you may click on it to view and/or print the invoice.
Please consult the table below for a definition of each Status.
| SUBSCRIPTION STATUS | |
| DESCRIPTION | DEFINITION |
| ACTIVE | The customer will receive frequent updates to the subscribed product. |
| CANCELLED | The customer will not receive any further updates to the subscribed product after the date of cancellation. |
| LAPSED | The fulfillment of updates has been temporarily suspended due to non-payment. The customer has a given timeframe to pay for the subscription before it is cancelled. |
| EXPIRED | The customer will not receive any further updates after the subscription expires. |
Please consult the table below for a definition of each Cancel Reason.
| SUBSCRIPTION CANCEL REASON | |
| DESCRIPTION | DEFINITION |
| CUSTOMER REQUEST | The subscription was cancelled at the customer’s request. |
| CUSTOMER REQUEST (PUB SOLD) | The subscription was cancelled at the customer’s request. Aspen does not distribute this product any longer. This product has been sold to another company. |
| CUSTOMER REQUEST (OUT OF PRINT) | The subscription was cancelled at the customer’s request. Aspen does not distribute this product any longer. This product has been discontinued. |
| NON PAYMENT | The subscription was cancelled due to non payment. |
| NON PAYMENT (PUB SOLD) | The subscription was cancelled due to non payment. Aspen does not distribute this product any longer. This product has been sold to another company. |
| NON PAYMENT (OUT OF PRINT) | The subscription was cancelled due to non payment. Aspen does not distribute this product any longer. This product has been discontinued. |
| NOT RENEWED | The subscription was cancelled because it was not renewed. |
| NOT RENEWED (PUB SOLD) | The subscription was cancelled because it was not renewed. Aspen does not distribute this product any longer. This product has been sold to another company. |
| NOT RENEWED (OUT OF PRINT) | The subscription was cancelled because it was not renewed. Aspen does not distribute this product any longer. This product has been discontinued. |
| PUB SOLD | Aspen does not distribute this product any longer. This product has been sold to another company. |
| OUT OF PRINT | Aspen does notdistribute this product any longer. This product has been discontinued. |
If you wish to e-mail Customer Care about a particular transaction, click on the Inquire button to the right of that transaction. The Customer Care Inquiry form will pre-populate with data about the transaction you selected.
Click on any underlined column header to sort the data by that parameter.Click on the header again to toggle between ascending and descending sorts. The current sorting parameter is depicted by the symbol next to the underlined column header. A carat symbol (^) indicates that the list is sorted in ascending order. A lower case “v” indicates that the list is sorted in descending order.
Drop down the menu on the Account Filter and select "Main". The other filters operate in the same fashion. You may Filter your list by Account, Status, and Subscribed Products.
You may sort by clicking on the underlined column headers, changing the Filters, or using the Advanced Search Criteria. All 3 of these sorts may be used at the same time. Experiment with these sorting tools before downloading.
Once you select the search criteria button and enter the text you must click on the “Go” button to perform the search.
Click on the "Reset" button to restore the list.
This search requires the input of the exact number. Check your typing and make sure you click on the “Go” button to perform your search.
Click on any underlined Title to view the list of supplementation for that service.
Please consult the table below for a definition of each Status.
| STANDING ORDER STATUS | |
| DESCRIPTION | DEFINITION |
| ACTIVE | Aspen will send updates for the product when they are published. |
| CANCELLED | Aspen will no longer send updates for the product after the cancellation date. |
| PRE-NOTIFICATION | Aspen will send updates for the product only if the customer responds positively to a pre-notification mailing prior to the release of the update. |
Please consult the table below for a definition of each Cancel Reason.
| STANDING ORDER CANCEL REASON | |
| DESCRIPTION | DEFINITION |
| RETURNED | The standing order was cancelled because the product was returned. |
| RETURNED (PUB SOLD) | The standing order was cancelled because the product was returned. Aspen does not distribute this product any longer. This product has been sold to another company. |
| RETURNED (OUT OF PRINT) | The standing order was cancelled because the product was returned. Aspen does not distribute this product any longer. This product has been discontinued. |
| CUSTOMER REQUEST | The standing order was cancelled at the customer’s request. |
| CUSTOMER REQUEST (PUB SOLD) | The standing order was cancelled at the customer’s request. Aspen does not distribute this product any longer. This product has been sold to another company. |
| CUSTOMER REQUEST (OUT OF PRINT) | The standing order was cancelled at the customer’s request. Aspen does not distribute this product any longer. This product has been discontinued. |
| NON PAYMENT | The standing order was cancelled due to non payment. |
| NON PAYMENT (PUB SOLD) | The standing order was cancelled due to non payment. Aspen does not distribute this product any longer. This product has been sold to another company. |
| NON PAYMENT (OUT OF PRINT) | The standing order was cancelled due to non payment. Aspen does not distribute this product any longer. This product has been discontinued. |
| PUB SOLD | Aspen does not distribute this product any longer. This product has been sold to another company. |
| OUT OF PRINT | Aspen does not distribute this product any longer. This product has been discontinued. |
If you wish to e-mail Customer Care about a particular transaction, click on the Inquire button to the right of that transaction. The Customer Care Inquiry form will pre-populate with data about the transaction you selected.
Click on any underlined column header to sort the data by that parameter. Click on the header again to toggle between ascending and descending sorts. The current sorting parameter is depicted by the symbol next to the underlined column header. A carat symbol (^) indicates that the list is sorted in ascending order. A lower case “v” indicates that the list is sorted in descending order.
Drop down the menu on the Account Filter and select "Main". The other filters operate in the same fashion. You may Filter your list by Account, Status, and Product.
You may sort by clicking on the underlined column headers, changing the Filters, or using the Advanced Search Criteria. All 3 of these sorts may be used at the same time. Experiment with these sorting tools before downloading.
Once you select the search criteria button and enter the text you must click on the “Go” button to perform the search.
Click on the "Reset" button to restore the list.
Please consult the table below for a definition of each Status.
| STANDING ORDER STATUS | |
| DESCRIPTION | DEFINITION |
| ACTIVE | Aspen will send updates for the product when they are published. |
| CANCELLED | Aspen will no longer send updates for the product after the cancellation date. |
| PRE-NOTIFICATION | Aspen will send updates for the product only if the customer responds positively to a pre-notification mailing prior to the release of the update. |
Adobe Acrobat reader must be loaded on your computer to view and print PDF files.
Click on the icon to the right of the underlined Invoice number.
Please consult the table below for a definition of each Status.
| STANDING ORDER LINE ITEM STATUS | |
| DESCRIPTION | DEFINITION |
| CREDIT HOLD | The standing order is active however the Finance department is reviewing the credit limit of the statement account before it can be invoiced. |
| BACK ORDERED | The standing order is active and ready to receive an update as soon as there is stock available. |
| NOT SENT | This standing order update was not shipped to the customer. |
| SHIPPED | The standing order update has been shipped to the customer. |
| UPCOMING | There is a new update that will be released in the timeframe specified. |
| RETURNED | The update to the standing order was returned. |
Any supplement that was shipped prior to your Start Date or after your Cancelled Date will have a line item status of “Not Sent.”
Click on any underlined column header to sort the data by that parameter. Click on the header again to toggle between ascending and descending sorts. The current sorting parameter is depicted by the symbol next to the underlined column header. A carat symbol (^) indicates that the list is sorted in ascending order. A lower case “v” indicates that the list is sorted in descending order.
Click on any underlined column header to sort the data by that parameter. Click on the header again to toggle between ascending and descending sorts. The current sorting parameter is depicted by the symbol next to the underlined column header. A carat symbol (^) indicates that the list is sorted in ascending order. A lower case “v” indicates that the list is sorted in descending order.
The website displays all open invoices and closed invoices with the last 13 months. If you need help with an invoice older than 13 months please contact Customer Care.
Click on the underlined invoice number to view and/or print a PDF of the invoice.
Adobe Acrobat reader must be loaded on your computer to view and print PDF files.
If you wish to e-mail Customer Care about a particular transaction, click on the “Inquire” button to the right of that transaction. The Customer Care Inquiry form will pre-populate with data about the transaction you selected.
The “Show Balance Detail” section is broken down into different pre-selected groups of invoices that you may pay. (I.e. all overdue invoices, the total balance due on the account, etc) To pay any of these invoice groups click on “Pay this Amount” and follow the on-screen directions to proceed with your payment.
All invoices listed in the “OverDue 30” group are more than 30 days past the due date but are still less than 60 days overdue. Similarly, invoices listed in the “OverDue 60” group are more than 60 past the due date but are still less than 90 days overdue. Invoices listed in the “OverDue 90” group are more than 90 days past the due date.
To select an invoice, click in the “Pay Select” box to the left of the invoice(s) you wish to pay. To de-select an individual invoice, click on the check mark to the left of the invoice you wish to de-select. If you wish to remove all of your selections, click “Select/DeSelect All.” This button may also be used to check the “Pay Select” box next to every invoice on your list. (every invoice on every page will be selected) Clicking “Clear Selection” will de-select (un-check) all invoices that contain checks in the “Pay Select” box.
To remove an invoice click in the “Remove” box to the right of the line you want to remove and then click on the “Remove” button. To add more invoices, click on the “Previous” button and then select additional invoices.
The “Page Total” is a sum of all invoices on each page. The “Grand Total” is a sum of every invoice selected on all pages.
To cancel a transaction click on the “Cancel” button. If you make a mistake you may always go back to the previous step by clicking on the “Previous” button.
You may click on any underlined invoice number to view and/or print a PDF of the invoice.
At this time we are only able to accept credit cards for online payments. The credit cards accepted for online payments are Visa, MasterCard, and American Express.
A “Card ID Number” is an additional identification number printed on your credit card. On Visa and MasterCard, the 3 digit “Card ID Number” is located on the back of the card after the 16 digit credit card number. On American Express, the 4 digit “Card ID Number” is located on the front of the card on the far right side of the card above the credit card number. For online transactions, this number is requested as an additional security check and as an indication that you have the physical credit card in your possession.
Click on the downward pointing arrow next to the “Select the Address to bill” box and select “Other.” A new series of fields will appear so you can enter a new “Billing Address.”
Click on the downward pointing arrow next to the “Email Address” box and select “Other.” Key the new e-mail address into the “Enter email address” box. When your transaction has processed we will send you an e-mail verification containing details of your payment.
For security purposes we only list the last 4 digits of your credit card on this screen.
Most transactions are verified within 30 seconds or less.
You may print the “Payment Confirmation” page (Step 4 of 4) or you may print your payment verification e-mail.
Follow the directions listed on the “Payment Confirmation” page. If your rejection reason indicates that we are experiencing technical difficulties please do not attempt to re-submit your payment until someone contacts you.
We are unable to process online payments of $50,000.00 dollars or more. Please break your group of invoices into smaller chunks and make multiple payments.
You may not make partial payments online nor may you over-pay an invoice.
To view the history of your online payments, click on “Online Payment History.” This option is located on the “Payment Tracker” page in the top portion of the page on the right side. At this time only online payments may be viewed on the “Online Payment History” page.
On the “Online Payment History “page, click on the downward pointing arrow to the left of the “Date” to view the invoices and totals that were paid.